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Service Delivery Manager (m/f/d)
- Full-time
- Vienna
- effective immediately
We support companies in the B2B sector with software solutions from select partners, as well as services related to SIAM and ITSM. We are looking for a dedicated professional in Service Delivery Management to join our team—someone who not only reliably manages services but also actively helps shape their design, development, and integration within complex service landscapes. Experience in IT Service Management, a solid understanding of service architecture, and a passion for customer-focused responsibilities are particularly important for this role. If you also have an interest in project management, we look forward to receiving your application.
Your Responsibilities
- You will be responsible for the reliable operation and further development of services in complex service environments
- You are the primary point of contact for customers regarding service, quality, and SLA issues
- They analyze existing service setups, identify opportunities for optimization, and use these insights to develop clear objectives for services, interfaces, and responsibilities.
- You oversee service reviews, KPI reports, and continuous improvement initiatives
- You will play an active role in designing service concepts and service architectures by translating business requirements, operating models, interfaces, and customer needs into viable service structures
- You will contribute to implementation, migration, and optimization projects in the service management field and, depending on your experience, also take on coordinating responsibilities or independently manage projects and work packages—particularly when service design, role models, interfaces, or operational processes are being further developed
- They coordinate internal teams as well as external partners and suppliers
- You will provide ad hoc support for presales activities, RFPs, and proposal concepts
Your Profile
- You have solid hands-on experience in IT service management, ideally in service delivery management or a comparable customer-facing role
- You have good to in-depth knowledge of ITIL and experience with common ITSM tools
- You have experience managing client projects and stakeholder relations, and are accustomed to effectively coordinating various internal and external contacts
- You have experience or a solid foundation in service design and service architecture and can integrate business requirements, technical constraints, and operational processes into clear service models; experience in project management is also strongly preferred
- Previous experience with presales, proposal support, or customer-focused solution concepts is a plus
- You work in a structured, solution-oriented manner and are highly service- and customer-oriented
- You communicate clearly and confidently with customers, partners, and internal contacts
- You have a very good command of written and spoken German, as well as a good command of English, which allows you to communicate confidently in your day-to-day work
What We Offer
- A versatile role offering responsibility, creative freedom, and a direct impact on the further development of our services
- Exciting opportunities at the intersection of service delivery, SIAM, ITSM, service architecture, projects, and presales in a forward-looking environment
- A modern workplace at our Vienna 23 location
- A flexible work model with up to two days of remote work per week
- Quick decision-making processes, a collaborative work environment, and close cooperation across various departments
- The opportunity to grow professionally and personally and to take on additional responsibility in areas relevant to the future
Salary
The collective bargaining agreement stipulates a minimum gross annual salary of €55,356.00 for this position, based on 14 monthly payments. Depending on qualifications and experience, we are willing to offer a salary above market rates.
Interested?
Does this sound like the right challenge for you? Then we look forward to receiving your application. If you’d like to take on responsibility in Service Delivery Management, provide professional support to clients, and help shape services from a conceptual standpoint, we should get to know each other.
Software Engineer (m/f/d) – Specializing in ITSM
- Full-time
- Vienna
- effective immediately
Your Responsibilities
- Customization and configuration of ITSM software solutions to meet individual customer requirements
- Analysis of customer needs and their implementation through technical adjustments
- Close collaboration with internal teams and external contacts (e.g., customers, partner companies)
- Preparation and maintenance of documentation and technical specifications
Your Profile
- Completed HTL program (IT, networking, etc.) or a bachelor’s degree in computer science
- We expressly welcome entry-level professionals
- Initial practical experience through internships in the IT field is a plus
- Basic knowledge of IT service management processes (e.g., ITIL) and software architecture is desirable
- Analytical thinking and a structured approach to work
Your Soft Skills
- Teamwork: You enjoy working as part of a team and foster a positive work environment
- Customer Focus: You understand our customers’ needs and address them professionally
- Strong communication skills: You present yourself in an open and confident manner—both internally and externally
- Personal Responsibility: You take responsibility and work independently
Salary
The minimum salary under the collective bargaining agreement is €33,880.00 gross per year. Depending on qualifications and experience, we are willing to offer a higher salary.
Can't find a job that's right for you?
Even if there are no suitable openings listed at the moment, we’re always interested in dedicated individuals. Feel free to send us your unsolicited application to talent@blueponte.com and tell us how you can strengthen our team.
Why Blueponte?
Because you grow here—both professionally and personally.